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Why Us

Why Us

Why should you choose us? We have plenty of good reasons, so we’ll tell you just some of the benefits you will receive if you decide to give us a try.

Having a deep understanding of the private limo industry in the Miami area along with a vast network of professional drivers all over Southern Florida – and partnered with the knowledge brought over by the successful team that created and launched the original London branch – you can be sure that we have the required experience to first of all, attempt to offer a reliable service. Of course, we are not only attempting to offer a reliable service, we are actually here to deliver this, and to top it up, our goal is to offer affordable pricing and dependable transfers in the Miami and Southern Florida area.

Amongst others, you can be sure you will receive a professional driver on each occasion, a clean and comfortable car, but also an affordable service… because at the end of the day we are here to help you, not rip you off!

Our popular vehicle options

Business

Up to 3 passengers
Up to 2 luggage*
Budget option

Black Car Service

Options include Cadillac XTS, Mercedes E Class or a similar type car

Get an instant quote

SUV/Van

Up to 6 passengers
Up to 6 luggage*
Small groups

Black Car Service

Options include Cadillac Escalade, Mercedes V Class, Chevy Suburban or a similar type car

Get an instant quote

First Class

Up to 3 passengers
Up to 2 luggage*
Luxury requirements

Black Car Service

Options include Mercedes S Class, BMW 7 Series or a similar type car

Get an instant quote

Our simple 3 step booking system

Plan Your Trip

Fill in your journey details, whatever that might be

Get a Quote

Instant quote with an effortless process using our booking tool

Enjoy!

We’ll confirm your journey via email and keep you updated

We have raving fans!

Maria
5/5
Simple, fast, professional, punctual, clean – those are the words I’d use to describe Twelve’s service. Simple booking process, clear and fast responses from their team, professional drivers arriving on time, clean vehicles. I just found my go-to private limo service for managing my travel needs when in Miami on business. Forget about other options, this is my go-to choice for my limo needs and I would recommend them to anyone that requires similar option.

Latest news

New customer app and instant requests

We are happy to announce that after months of hard work, our brand new customer app has been released for download on the App and Play Store. You now have the possibility to request a journey directly from your phone in a matter of minutes. That is not everything, as we also offer the option to book an instant journey (as soon as possible). Booking just got simpler, as we have completely removed all restrictions for short notice requests – plan your trip, get a fixed price, and depart within minutes.

FAQ's

With each and every airport and port pickup, you have included in the price 30 mins of free waiting and parking time. What this means is that starting from the actual scheduled pickup time (see flight tracking* and meet & greet* for more info), you have 30 mins on top, which should cover you for any delays occurred with luggage or passport control. Waiting and parking time is extended to 60 mins for international arrivals.

With any airport or port pickup, you will automatically have included meet and greet, which means that one of our drivers will be waiting for you at the designated location (see pickup points* for more info) with a name board on display. You will also have all your driver/vehicle details provided prior to the journey.

All airport pickups come included with the flight tracking feature. We monitor your flight and reschedule your pickup time accordingly, should there be an earlier or delayed arrival (T&C’s* apply). What this means in simpler terms… you provide us with the flight number and landing time; when the plane lands, our driver will be at the pickup point after 30 mins (actual landing time + 30 mins = pickup time). Remember, you also have 30 mins free parking and waiting time on us after this. Waiting and parking time is extended to 60 mins for international arrivals.

We have developed our website so it works smoothly, no matter what device you’re on… and it should be this way. We have made the whole process of getting a quote or booking online simple and secure. You can book a transfer within minutes and we have option for payment by card online (see secure payments* and payment types* for more info).

Due to the high demand, we always advise our customers to book in advance. You are getting the best price by doing so and you can avoid the disappointment of not being able to find a car with us when you need it the most. Be one step ahead and let us help you plan your transfer in advance.

Pre-paid bookings will be refunded in maximum 10 working days from the moment of cancellation. It can then take up to a further 4 working days for the funds to be credited and reach your account.

If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed…

– More than 24 hours before pick-up time = no charge applied / full refund;
– Between 24 and 3 hours before pick-up time = 30% of journey price;
– Between 3 hours and up to the pick-up time = 50% of journey price;
– Once journey has commenced (driver on the way) = 100% of journey price;

If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to rebook.

If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee.

If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee.

If your flight is cancelled, you will be given the option to receive a full refund or reschedule your journey. In the event that your flight is diverted to a different airport then the one you were due to land on, you will be given the option to receive a full refund or reschedule your journey from the new airport (in the event that a price difference occurs, you will have to pay this). We will require proof of flight cancellation to qualify for a full refund (in the event that the journey was cancelled with less than 24 hours prior to pickup).

For more information, please visit our T&C’s page.

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Why not travel in style and comfort?

Book with us today and experience more than just a transfer, experience Twelve.

What are you waiting for?