Driver Recruitment

If you have all relevant driver and vehicle documentation listed above, have your own company or are part of a company looking to work with us, you are eligible to register and work with ourselves.

To operate and conclude journeys as a for-hire chauffeur driver, you will need a HACK license issued by Miami-Dade or Broward County. If you do not have a HACK / for-hire chauffeur license yet, you will not be able to register with us and will have to obtain one first. If you are looking to register as a HACK / for-hire chauffeur driver, you can apply here (for Miami-Dade) or here (for Broward).

To operate and conclude journeys as a for-hire chauffeur driver, you will need a vehicle that is licensed for such activities by Miami-Dade or Broward County. If you do not have a vehicle licensed for limousine service yet, you will not be able to register with us and will have to obtain one first. If you are looking to license your vehicle for limousine service, you can apply here (for Miami-Dade) or here (for Broward).

Yes, your vehicle must be included on your certificate of liability insurance issued for your company. This must also include our relevant details on it.

Yes, we will require the vehicle inspection certificate issued by Miami-Dade or Broward County for the purposes of for-hire activities.

Use the “register now” button to start the registration process. Once we have processed your application, we will contact you to collect all relevant documentation and get you started. Alternatively, you can send us an email at drivers@www.twelvetransfers.com along with the details requested in the sign up form below.

No, registering with us is completely free. We only charge you based on the journeys completed and all you need is a smartphone (Android or iOS).

Depending on the number of applications we are currently processing, it can take up to 5 working days to process your documents and activate your profile, should you pass our internal requirements. We aim to process your application quicker than this, but please take into consideration the time frame advised before contacting us again about your registration.

Yes, you can make an appointment to meet one of our representatives at our head office in the Regus building located at Brickell Center, 1221 Brickell Avenue, Miami, FL 33131 (Monday – Friday between 10:00 AM and 16:00 PM). Please note that we will only be able to see you if an appointment was made prior, otherwise we cannot guarantee that someone will assist you on the spot.

We accept any vehicle that is under 5 years old, has 4 doors and accommodates a minimum of 5 people (including driver). If you have an older vehicle, we will have to inspect this in person and decide if we are able to accept you – for this you will have to schedule an appointment with us.

We currently service the Miami and Fort Lauderdale area, offering our customers the possibility to book local journeys (within the Miami or Fort Lauderdale area), airport transfers (between the Miami or Fort Lauderdale area and all major airports in Southern Florida), port or cruise transfers (between the Miami or Fort Lauderdale area and all major ports incl. Miami Port, Port Everglades etc), long distance journeys (between the Miami or Fort Lauderdale area and pretty much any location within Southern Florida), executive requirements and private tours.

Yes, but only if the pickup or drop-off are in the Miami or Fort Lauderdale area. We do not cover journeys that have both pickup and drop-off outside the Miami or Fort Lauderdale area (for example, from Jacksonville to Orlando).

We offer weekly payments, meaning that any journey(s) that you complete between Monday and Sunday will be paid the following week. Invoices are sent each Wednesday and payment is processed by Friday latest.

Yes, but in very limited situations. The percentage of cash jobs is less that 1% of the overall journeys we conclude, so do not expect a high volume of cash work. This is mainly reserved for historic customers that might require cash payment on some occasions. Cash bookings have otherwise been banned to avoid problems with “no shows”.

All airport pickups that we cover come included with flight tracking, meet & greet plus 30 minutes of waiting/parking (this is extended to 60 minutes for international arrivals). If you are collecting a passenger from any airport, it is your duty to ensure that you enter the terminal on time and greet the passenger accordingly. You will be provided with the flight number, landing time and the meet & greet time frame that the customer requested for pickup. The app will track the flight for you, and you will have to add the time frame reflected in the journey details to work out the pickup time. For example, if a flight is landing at 12:00 and the customer requested 30 minutes for meet & greet, you will have to be inside the terminal just before 12:30. The customer will then have 30 minutes of inclusive waiting/parking after this.

Our rates are inclusive of airport parking. Each airport has a slightly different charges applicable for parking, but the relevant value will be included in the journey price.

We offer customers 30 minutes of waiting/parking included with any airport collection (this is extended to 60 minutes for international arrivals). If they are delayed beyond this time frame, they will be subject to additional charges in the form of waiting time ($1.00/minute) and the difference in parking (anything above the inclusive amount).

All port pickups that we cover come included with meet & greet plus 30 minutes of waiting/parking. If you are collecting a passenger from any port or cruise terminal, it is your duty to ensure that you enter the terminal on time and greet the passenger accordingly. You will be provided with the name of the cruise ship and the terminal it is due to dock at. For example, if the pickup is scheduled for 12:00, you will have to be inside the terminal just before 12:00. The customer will then have 30 minutes of inclusive waiting/parking after this.

Our rates are inclusive of port parking. Each port has a slightly different charges applicable for parking, but the relevant value will be included in the journey price.

Yes. If you ever experience a “no show” we will always compensate you for your wasted time, as long as you have done your duties accordingly (don’t be late, enter the terminal at the correct time etc). All compensation terms are detailed in the agreement, but this starts from 30% of journey value (for pickups within the Miami or Fort Lauderdale area) and goes up to the full journey price (excluding our commission) for pickups outside the Miami or Fort Lauderdale area. Short notice requests (pickup within the next hour) are compensated depending on the type of vehicle booked.

This depends on several factors, most importantly if we are forced to find an alternative because of your delayed arrival. We appreciate that traffic can be hectic at times, but it is just as important to ensure that you plan your itinerary accordingly, and do not overbook yourself with requests from multiple companies. If your delay is minimal, then we will speak with the customer to determine if they are able to wait for you. We will also try to find a closer driver, but in the event that we are forced to cancel the journey and book an alternative service, you will be charged for the lost commission and the difference in price for the alternative service (if applicable).

Yes, but in certain conditions. We aim to be flexible and we will always try to assist you in situations of emergency where you are unable to complete a previously confirmed journey. Considering this, we will not tolerate instances where journeys are given back on short notice, where  – the collaboration may be terminated if we notice a pattern and you will be reported to the relevant authorities if it becomes a regular occurrence.

If you have an Android or iOS device, you should be able to use our app. Older devices will not work properly, so we do recommend having a device with at least Android 5.0 or iOS 8.0. We also offer company devices (Android) to rent in case your phone does not support our app.

Yes, you will need to reflect a chauffeur type experience (suite, tie etc). We do not accept shorts, teared jeans, flip flops or sandals while concluding journeys for us.

If a customer forgets an item in your vehicle, please report this to the office. We will arrange with the customer the best means to return the item. You will either be asked to deliver this to the customer, deliver it to the office or arrange for it to be returned by post. You will be compensated for any expenses occurred because of this.

You can work a total of 10 hours during a given shift (starts when accepting a journey), after which you will be blocked for 6 hours. During this break period you will not be able to accept journeys for that time frame, but you will be able to schedule future journeys.

Both, we are currently accepting full time and part time drivers. Availability in certain vehicle categories might change from time to time and we might restrict new registrations depending on the number of drivers we have active.

No, we try to offer you the option to choose your own itinerary as you please. What this means is that you can log on the app at any time and complete journeys when you can.

Dispatching journeys is automated and factors the type of vehicle you drive, your location, shift preferences defined by yourself and any customer requests. Based on this the system will automatically choose the closest option, removing any bias from this process. You will also have the possibility to confirm journeys in advance (up to 30 days in the future) using the “get booking” feature on the app.

Yes, we offer customers the possibility to leave a tip when booking, or at the end of the journey. Please note that tips given at the time of booking are commissioned, while tips received at the end of the journey are yours to keep in full. The reason why we commission this tip is because the customer does not know who will be concluding their journey at the time of booking, thus the tip is reflective of the entire service.

Once your registration has been completed and you are ready to start working with us, you will have the option to recommend other drivers. Each time you invite a driver, both of you will have the possibility to earn a bonus. To qualify for the bonus, the recommended driver must complete a minimum of 30 journeys during the first 15 days – if this is achieved, both of you will receive a $50.00 bonus (this will be added to your next weekly invoice as a credit).

If such an incident occurs, you must inform the office within 1 hour of completing the journey. You will need to take a couple of clear photos of the damage/mess and provide a brief description of what happened. Once you clean your vehicle, please ensure you obtain a valid cleaning receipt that displays either your name, vehicle registration or something which we can use to identify you or your vehicle (this will be added to your next weekly invoice as a credit).

Yes, in the event that a child seat is requested, this will be marked accordingly in your job. 

If you need help, you can either open a support ticket via the app, send us an email at drivers@www.twelvetransfers.com or contact us on +1(786)814-0788 with any questions. Please note that in some instances we might not be able to provide an answer to your question on the spot, but we will revert with an update within 24 hours.